TERMS OF SERVICE

1. ORDERS

All orders are subject to availability and acceptance by us. Once we have received your order, we will send you an email acknowledging receipt of your order. This will be followed by confirmation that we can and will fulfil the order, whether the item is in stock and if it needs to be made to order how long that it will take, and when it will be ready to ship.

2. AGE RESTRICTIONS

You must be at least 18 years old to place an order with us. If you are under 18, we may cancel any order with you and will not be obliged to supply the goods.

3. PAYMENT METHODS

Payment for purchases of goods and/or services you make through the Site may only be made by debit or credit card using our payment facility or via PayPal.

4. DELIVERY

We will endeavour to dispatch your order as soon as possible after you place your order, and typically delivery will take 2-3 working days. For personalised and bespoke items, we will advise how long the item will take to produce and agree an estimated delivery date. Orders will be delivered by Royal Mail and are subject to its terms and conditions.

5. RETURNS

We hope that you will be delighted with your purchase but should you wish to return it, you must do so within 30 days of receiving it. Please get in touch with us - t.colecrafts@gmail.com - to let us know that you are returning the item and then post it back to us in its original packaging. The item must be unused and in the same condition that you received it. Postage and packing charges are non-refundable.

6. PRIVACY POLICY

We will always take care of any personal information we obtain from you in order to fulfil your order. Please see below for our full policy.

Have any questions or concerns or a special project in mind? Talk to us about bespoke handmade leather goods and glass engraving.

We’re always ready to help!

 

 

Call us at

+44 (0) 7787426862

or send us an email to:

t.colecrafts@gmail.com

Thanks for submitting!

 

PRIVACY POLICY

Our contact details:

Tim Cole

Address:

Studio 222,

Wimbledon Art Studios,

10 Riverside Yard,

London Borough of Wandsworth,

SW17 0BB

Phone number:

+44 (0) 7787426862

Email:

t.colecrafts@gmail.com

What type of information we have:

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Details of orders placed by individual customers, including personalisation details.

How we get the information and why we have it:

Most of the personal information we process is provided to us directly by you so that we can fulfil your orders for our goods and respond to any post-order queries you may have, and to keep you up to date about new products and services if you have agreed that we may do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Tim Cole at t.colecrafts@gmail.com

 

(b) We have a contractual obligation.

Cookies used on this website:

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. This site uses Google Analytics and Facebook Pixel.

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. these are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

Cookie Name, Life Span, Purpose

  1. svSession, Persistent, Identifies unique visitors and tracks a visitors sessions on a site.

  2. hs, Session, Security

  3. XSRF-TOKEN, Session, Security

  4. smSession, Persistent (Two weeks), Identifies logged in site members

  5. TSxxxxxxxx (where x is replaced with a random series of numbers and letters), Session, Security

  6. TSxxxxxxxx_d (where x is replaced with a random series of number and letters) Session, Security

  7. Request ID, Session, Track visitor behaviour and measure site performance

What we do with the information we have:

We use the information that you have given us in order to fulfil any orders that you place with us and to keep you up to date with news about T Cole Crafts and its products.

We will not share this information with any third parties.

How we store your information:

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your information is securely stored on our premises and on secure servers within the European Economic Area.

We keep order information, i.e. contact details and items ordered for three years. We will then dispose your information by deleting electronic copies of the data. Paper copies will be held for five years and then destroyed using a confidential shredding service.

 

Where you have given us explicit consent so that we can email you news updates, we will retain personal contact information for two years and then delete the electronic copies of this information, unless you give renewed consent to our retaining it.

 

 Your data protection rights:

Under data protection law, you have rights including:

Your right of access

You have the right to ask us for copies of your personal information.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at t.colecrafts@gmail.co, call 07787426862 or write to T Cole Crafts, 27 Old Gloucester Street, London, WC1N 3AX if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline Number:

0303 123 1113